How to Return:

The below only applies to POW UK customers 
Dealing with returns or exchanges is really simple, we want you back in the snow enjoying the pow as quick as possible!

Returns and exchanges can be made within 30 days of the purchase date.  Items must be in pristine condition with all original packaging and accessories supplied.

To start the return please email info@ultrasporteu.com with your Order Number in the header topic with the words “POW Gloves”.

Please note returns will need to be sent to the following address:

POW GLOVES UK

C/O Ultra Sport

Unit 3

Canrival Way

Castle Donington

Derbyshore DE742HP

You can always contact us for any return question at info@ultrasporteu.com

Refund or Exchange

You can choose to receive a refund or exchange which is valid for 90 days. We only provide exchanges or returns for UK customers.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, is to make a separate purchase for the new item.

 
Processing Time

We process all returns within 10 business days of receiving your items!.
We will send you an email with the details of your processed return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ultrasporteu.com